Privacy Policy

Introduction

At Almat Flying Academy, we integrate your privacy and security of your personal data into our business through committed process. This Privacy Policy defines the data that we may collect, how, and why we process this data, your rights and choices, and who we share your information with.

This policy is current as of 2nd December 2018.

Personal data is used in reference to any information we hold that may identify you directly, (for example your name, bank details), and any information that may indirectly identify you (through connection with other information we hold).

Almat refers to Almat Flying Academy Ltd (Company No 11604577).

Any questions about this policy or how we use your personal data can be addressed by contacting our Data Protection Officer:

By post:
Data Protection Officer
Almat Flying Academy
Dakota House
Coventry Airport West
Coventry
CV8 3AZ

By Email
[email protected]

Data Collection

We collect data through a number of channels, including telephone, our website, email, in person and through social media.

When you make an enquiry or complaint, we may collect the following personal data

  • Your name
  • Postal address
  • Email address
  • Telephone number
  • Any information you provide us with as part of your enquiry

If you make a purchase or reservation, we may also collect

  • Your bank details
  • Your payment information
  • Your date of birth, or age
  • Your weight and height

If you become a member or rent an aircraft from us, we may collect

  • Details, and a copy of your state-issued flight crew licensing and approvals
  • A copy of your medical certificate
  • Your date of birth

If you visit our website

If you are/were an Almat Aviation Limited member, they may have contacted you, and upon obtaining your consent, given the following information to us which we have collected:

  • Your name
  • Your email address
  • Your telephone number

Should any of the information we hold about you change, we may request that you provide us with updated information.

Usage of your personal data

We will use your personal data for the following reasons:

To fulfil our contractual responsibilities to you:

  • As defined in our agreements, deliver our products and services to you
  • To collect payments from you
  • To contact you with important information about products and services you have bought from us

To comply with our legal obligations

  • Comply with requirements set by home and foreign state agencies, including but not limited to those set by:
    • Civil Aviation Authority
    • European Aviation Safety Agency
    • The Home Office
    • Police Constabularies
  • To verify your identity in compliance with our data protection requirements before disclosing to you any information
  • To support requests from the police and other relevant authorities for the investigation of criminal activity and aviation safety issues

Where we have legitimate business interest

  • For internal reporting to help us manage and develop our business
  • Responding to customer enquiries

Where we have your consent

  • Contact you about products, services and opportunities that may interest you

We will never sell your information for marketing purposes, but subject to your consent, may contact you about third party offerings that we think may interest you.

You may opt out of any marketing activities by contacting our Data Protection Officer:

By post:
Data Protection Officer
Almat Flying Academy
Dakota House
Coventry Airport West
Coventry
CV8 3AZ

By Email
[email protected]

Sharing your information

We may share your information with the following categories of third-parties:

  • IT and Telecommunications service providers to allow us to manage and host our IT systems
  • Social Media platforms, to allow us to respond to enquiries/requests you make
  • Debt collection agencies, to allow us to collect any outstanding debts from you
  • Government and aviation authorities, including the Civil Aviation Authority and all aerodrome authorities, to allow us to support any enquiries/requests you may have, and to continuously improve aviation safety
  • Payment processors to collect payments from you
  • Marketing agencies to help us generate marketing content that is relevant to you

We use a third party payment processor,  ‘Stripe’ to take payments from customers via our website and telephone. If you make an order via our website or sign up for a membership, your payment information will be collected by Stripe. They act both as a data processor and controller. You should review Stripe’s own privacy policy at https://stripe.com/gb/privacy

Storage and Security

Your data will be stored within the European Economic Area (EEA), but we may have to share your data with third parties outside of the EEA. If we do share your information with third parties outside of the EEA, we will take measures to safeguard your information and comply with relevant legislation governing this data sharing.

We have implemented a number of technical measures and business processes to ensure the continuous protection of your personal data. We limit access to your personal data to only those employees that require access to your information, and have trained these employees about the protection, and importance of safeguarding of your information.

We will retain your personal data for as long as required to fulfil the purposes outlined in this Data Privacy Policy and for as long as we have deemed necessary to exercise or defend our legal rights.

Your Rights, Contacting Us, Complaints

You have a number of legal rights implemented by the Data Protection Act, which you may read more about on the Information Commissioner’s Office at: https://ico.org.uk/your-data-matters/

If you would like to contact us about the protection of your information, or to exercise any of your rights, please contact our Data Protection Officer:

By post:
Data Protection Officer
Almat Flying Academy
Dakota House
Coventry Airport West
Coventry
CV8 3AZ

By Email
[email protected]

Changes to this policy

This Privacy Policy may be changed from time to time. Any changes we make will be reflected on our website, and we will, where appropriate, contact you by email to inform you of these changes.

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