Terms and Conditions

  1. Definitions

1.1) The “customer” is the person that completed an order on this website.

1.2) The “recipient” is any person that has been given products or services purchased on this website by the customer.

1.3) “We” refers to Almat Flying Academy Ltd.

2. Additional Terms

2.1) The following are our standard terms and conditions and many of our services have additional special or specific terms and conditions that can be found by following the ¨Additional Information” link on the relevant product / service page(s) of our website. The customer should not complete the checkout process on this website before reading and understanding them. If the customer would like to clarify or query any of our terms they can call us on 02477 220 399 or email info@almat.co.uk.

2.2) The customer is responsible for informing the recipient(s) of any terms or conditions that affect them. And ensuring the products purchased are suitable for the recipients.

2.3) Upon completion of purchase any important information will be sent to the customer by email. It is the responsibility of the customer to forward this to any recipient(s).

3. Provision of Services

3.1) The customer or recipient must present a paper or electronic copy of their order confirmation email on arrival.

3.2) For safety reasons, all flights are carried out only when Almat Flying Academy is entirely satisfied that the weather conditions are suitable. This includes the possibility of cancellation after you have already arrived at the academy

3.3) Experiences may be delayed or postponed for Operational reasons that would detriment the safety of the experience.

3.4) Unforeseen circumstances and / or the early or late return of flights can result in the flight being delivered at a different time to the booking. Almat Flying Academy shall make every effort to avoid this situation and give the customer and / or recipients as much notice as possible.

3.5) If the customer or recipient chooses to fly on a weekend a £12 peak time supplement will be charged, payable on the day.

3.6) Almat Flying Academy shall make sure flights are only delivered by pilots with sufficient qualification(s) and experience for the type of flight purchased.

3.7) We reserve the right to apply a surcharge for fuel costs to all flights. Typically this will only occur when the price of fuel has exceeded a normal / reasonable level of inflation.

4. Orders

4.1) Completing the checkout process (submitting an order) does not create a contract between the customer or recipient and Almat Flying Academy. We reserve the right to decline order processing or service delivery for any reason. If service is declined a full refund may be offered or a partial refund if part of the services have been delivered. The amount shall be at the discretion of the Managing Director.

4.2) The customers credit, debit, or charge card information will be processed by our third party processor, Stripe. Their terms and conditions can be found at https://stripe.com/gb/checkout/legal.

5. Product Descriptions

5.1) All products, experiences, vouchers and services are intended to provide an overall image of what is being provided. Photographs are displayed for illustrative purposes only, and the actual details of your experience may differ.

5.2) All products, experiences, vouchers and services, unless specifically otherwise stated, are advertised and proceeded with their prices in GBP. We can not be held responsible for any fees or charges from your bank for making your purchase.

6. Booking Flights

6.1) The customer or recipient must book any type of flight purchased by calling 02477 220 399 or by email to info@almat.co.uk

6.2) Product orders are valid for the time period as advertised on this website. The flight must occur within the voucher validity period. In the event of cancellations by Almat Flying Academy as a result of unsuitable weather or other operational circumstances the expiry date can be extended up to 25% of the original time. The amount of extension to be given depends on the circumstances and is at the discretion of the Managing Director.

6.3) Expired orders can be extended/reactivated for 30 days at any time for a charge of £25. If the experience price has increased since the original purchase, the difference must also be paid.

7. Prices

7.1) The prices of our vouchers and experiences are correct as marketed and sold on our website but may change at any time. Should you already have purchased, price changes will not affect your booking unless you choose to extend / reactivate a voucher.

8. Refunds

8.1) Completed orders can be refunded in full for up to 14 days after purchase, so long as no booking is currently held (see Your Commitment below) and the voucher has not been used for any flight. Please email us (info@almat.co.uk) to request a refund and make sure to include your order number.

9. Delivery

9.1) Order confirmations are sent either digitally by email, or by post using Royal Mail 2nd Class. Delivery charges apply to orders sent by post.

9.2) Confirmation of order completion should be received by email within 12 hours of purchase. We will endeavour to resolve any issues with digitally delivered vouchers within 4 working hours of reporting by telephone.

9.3) Due to the fidelity of the postal service, we expect most physical vouchers to be delivered within 3 working days, but please allow 6 before contacting us to arrange an alternative delivery.

9.4) If you require guaranteed delivery on a specific date we can send your gift pack by Royal Mail Special Delivery, subject to an additional cost.

10. Your Commitment

10.1) Once a customer or recipient has made a booking, we have reserved the aircraft, instructor, and operational crew members required to operate their flight. Our responsibilities to these third parties pertain liability should a flight be cancelled. For cancellations made more than 48 hours before the flight, we will allow the voucher holder to reschedule for another date within their voucher’s validity period provided one is available. If you cancel within this 48 hour notice period, or do not arrive for your reservation, your vouched will be considered used, and of null future value.

10.2) We do, however, always allow substitutes to fly with us in absence of the customer or recipient. Either the customer must be present at the time of flight to authorise this, or the substitute must be in receipt of written agreement from the customer at the time of flight.

10.3) Customers or recipients and any spectators or passengers joining them in the air must arrive at least 30 minutes prior to their flight’s scheduled departure time. We may choose to cancel or reduce the overall flight time of any flights scheduled for customers or recipients that arrive late. This is in the interest of safety. All people joining the flight must be adequately briefed.

11. Safety and Rules

11.1) We pride ourselves on a reputation of safe flying and put in all possible measures to ensure the safety of our students, passengers, instructors and staff. However, due to the nature of aviation and all life itself, we can not be held liable for any personal injury or the results of such as a consequence of the flights we operate.

11.2) To ensure the safety of our flights, customers, staff and equipment, we may choose to refuse entry to or eject from our premises any person behaving in a way considered by our staff and instructors to be disruptive, abusive, or influenced by drugs/alcohol. No refund will be issued to customers refused service under this guidance. We do not under any circumstances tolerate violence and threats of violence; personal attacks; derogatory language; unwelcome sexual attention or physical contact; disruptive behaviour; influencing unacceptable behaviour. These behaviours will lead to immediate ejection from our premises, and where appropriate, we will file reports with the police.

11.3) We may choose to conduct searches of any kind on our premises, or prior to entry of an aircraft. Refusal of such searches or the discovery of any illegal goods that may be used to detriment the safety of the flight may lead us to refuse entry to our premises or service. Any person known to be in possession of any item detrimental to flight safety may be refused from boarding their flight.

11.4) Generally, no animals are allowed into any of our venues. On request, we may allow small dogs and other pets to visit us. Please call us on 02476 306 440 to ask about this. Guide dogs and other service animals are welcome, but please be advised that airfields are very noisy and the comfortability of the service animal should be assessed at the owner’s risk before bringing to us.

11.5) As the Pilot-In-Command, the instructor or pilot for all flights and experiences has legal capacity, authority, and responsibility to make a decision based on any factors as to whether a person will be allowed to fly on their aircraft. If our customer is rejected flight by the pilot-in-command for reasons not specified within this agreement, we will work to negotiate with the customer to make alternative, agreeable arrangements.

12. Weight Limits and Passengers

12.1) Weight restrictions apply for all flights. We will always endeavour to offer service to any passenger, but to comply with legal and operational limits, we may choose to refuse boarding to any person who can not safely be flown. Our general weight limit is 16 stone. You must contact us prior to purchase if the person flying with us weighs more than this.

12.2) If your experience includes a flight in a four seat aircraft a single passenger may be taken aboard (subject to weight limit restrictions) at no extra cost.

13. Young People

13.1) Passengers under 18 years of age must be accompanied by a parent or guardian for all experiences hosted at our premises. The parent or guardian will not be required to join the minor in the flight.

13.2) or all flights, we have a minimum age limit of 12 years of age. We may allow passengers under 12 years old to join flights with a responsible adult: this must be pre-arranged prior to purchase of a flight voucher.

14. Expiration

14.1 All physical (in-house) ground school products must be used within 12 months of the completed order date and beyond that timeframe have zero value and cannot be redeemed for anything.

14.2 All trial lesson and experience flights expire within 6 months of the completed order date and beyond that timeframe have zero value and cannot be redeemed for anything.