The following policy defines the cancellation fees and when they may be applied as of 11th October 2024.
- All customer-initiated cancellations incur a £10 administration fee regardless of the reason and must be emailed at least 3 working days in advance to avoid further charges. Phone or in-person cancellations are not accepted.
- Sickness: In the event of sickness you must notify us at the earliest opportunity. no charges will apply.
- Almat Cancellations: No fee is charged if Almat cancels due to weather or other reasons.
- Fees: Cancellation or no show on the same day £120 per slot
- Cancellation within 72 hours £60 per slot
- Cancellation after 72 hours £10 per slot
- Unprepared for lesson £50 per / hour instructor fee (Billed at our discretion)
- Lateness fee Charged at our discretion, full or partial fees
- Weather: For dual flights, only instructors can decide if a booking is cancelled due to weather. Refusing alternative lessons or ground training may still result in a charge.
- Excessive Cancellations: Repeated short-notice cancellations may result in suspension or termination of membership or agreements.
- Lost Flight Time: If lessons are disrupted by late arrivals, missing documents (e.g., medical certificates), required equipment, or lack of preparation, leading to lost flight time, you maybe charged a full or partial fee at our discretion.